Effective Date: January 19, 2026
CallFront ("we," "our," or "us") operates an AI-powered phone answering service for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Account Information: When you create an account, we collect your name, email address, phone number, business name, and billing information.
Call Data: We process phone calls made to your business through our service. This includes caller phone numbers, call recordings, transcripts, and any information provided by callers (such as names, contact details, and the nature of their inquiry).
Usage Data: We automatically collect information about how you interact with our service, including call volumes, feature usage, and technical data like IP addresses and device information.
We use the information we collect to provide and improve our phone answering service, process and route calls on your behalf, send you call summaries and notifications, process payments and manage your account, communicate with you about service updates, comply with legal obligations, and protect against fraud and abuse.
We do not sell your personal information. We may share information with service providers who help us operate our business (such as cloud hosting, payment processing, and AI/voice technology providers), with your consent or at your direction, to comply with legal requirements, or in connection with a merger, acquisition, or sale of assets.
We retain call recordings and transcripts for 30 days unless you request earlier deletion or configure different retention settings. Account information is retained for as long as your account is active and for a reasonable period thereafter for legal and business purposes.
We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights to access, correct, delete, or export your personal information. You may also have the right to opt out of certain data processing activities. To exercise these rights, please contact us at [email protected].
Our service integrates with third-party platforms (such as calendar systems and CRMs) at your direction. Your use of these integrations is subject to the privacy policies of those third-party services.
Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date.
If you have questions about this Privacy Policy or our data practices, please contact us at: